With a real technician
beside you.
Book a private live diagnostic session with an experienced appliance repair technician. Real hands, real meters, real answers — with you the whole time.
Something stopped working.
Now what?
Before you buy a part you don't need or book a technician you can't afford, get a real expert on the line.
AI prepares the case.
A human diagnoses it.
Symptom-aware questions built from your appliance, brand, error code, and answers. The AI never diagnoses — it briefs your technician so the session starts sharp.
- Appliance type
- Brand · Model
- Error code
- Symptom answers
Step into the
virtual diagnostic room.
Video, model info, symptoms, wiring, meter readings — every layer of the session, at your fingertips.
One clear line
from signal to source.
A visual walk-through. The real diagnosis is performed by your live technician.
The right part.
Not just a part.
Verified part numbers, OEM and reliable alternatives, and a repair plan built around your appliance.
Bring the tools.
We'll bring the experience.
Required tools depend on your appliance and problem. Your technician tells you exactly what's needed before the session starts.
Not just kitchens.
Espresso & coffee machines too.
Pumps, flow meters, heating elements, control boards, leak points — we diagnose premium espresso and coffee machines live, on video.
Sometimes it's not a part.
It's the board itself.
Relays, capacitors, connectors, burned traces, cold solder joints — a technician inspects the board with you on live video.
Diagnose smarter.
Repair with confidence.
Not every problem is a full house call. Sometimes it's a $12 part and forty minutes of the right guidance.
- · Component replacement with power isolated
- · Continuity and resistance testing
- · Drain line clearing, seal replacement
- · Model-specific part swaps with guidance
- · Suspected active gas leak or fire condition
- · Sealed refrigeration / refrigerant handling
- · Energized high-voltage work
- · Any unsafe environment
POWERED BY CITYMASTER TECH ASSIST