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How CityMaster Live Repair works.
Five steps. Real technicians. Human first — with AI doing the paperwork.
STEP01
Tell us about the appliance
Appliance, brand, model number, error code, symptoms, and any photos or video. Uploads are private.
STEP02
AI prepares the case
Symptom-aware questions based on your appliance and answers. The AI drafts a brief for your technician. It never diagnoses.
STEP03
Choose your session
Quick, expert, advanced, control board, or coffee/espresso. Pay securely before your appointment.
STEP04
Meet your technician live
WhatsApp Video, Telegram, phone, or a supported video link. A real experienced tech walks you through diagnostics and repair.
STEP05
Fix it, or know why to call someone
When a repair is safe and appropriate, we guide it. When it isn't, we tell you clearly and point you to the right help.